We are excited to introduce the Personal Emergency Response Systems (PERS) benefit now available to all members of the IBX Medicare Advantage Plan. Starting January 1, 2026 IBX members can claim their PERS benefit directly through Medical Guardian, a trusted leader in PERS and aging adult health.
A PERS device is a discreet, wearable device with a help button. It connects you to a 24/7 US-based monitoring center with trained operators ready to assist you in any emergency.
Instant access to trained emergency response operators anytime.
Live your life freely, knowing that help is just a button press away.
Loved ones feel secure, knowing you’re never alone in an emergency.
Whether you like to stay at home or you’re always on the move, we’ve got a device option to keep you safe. All our devices come with fall detection capabilities and can be worn in the shower. Pick out the device best suited for your needs – all at no cost to you.
Available in 4 colors, the MGMini offers versatility and can be worn around your neck or clipped to your hip or purse.
Weighing less than an ounce, the MGMini Lite is our lightest, most comfortable, easiest-to-use wrist wearable PERS device.
The MGMove smartwatch is the most advanced PERS device offered, and it’s a fashionable way to stay safe and connected wherever you go.
Our members play a big part in helping to shape our products and services. We do this to ensure we are offering options that fit into a lifestyle, not define it. Listen to what our members have to say.
“I wear it around my neck and it’s with me all the time, it’s like wearing insurance.”
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Home devices are offered if your area has limited or no cellular connectivity and features two-way communication through a landline.
Wearable devices that can be worn around the neck, wrist, or clipped to a pocket are water-resistant for shower use and equipped with GPS for on-the-go protection.
At Medical Guardian, we understand the unique challenges you face every day. That’s why we are working with IBX to ensure you can access our top-notch devices and services at no additional cost — fully covered under your IBX plan.
Click here to check your eligibility online or give us a call 1-800-246-3014 (TTY/TDD: 711) seven days a week, 8 a.m. to 8 p.m. to get the protection you deserve, at no extra cost to you.
Your safety and well-being are always our first priority. Make the most of your IBX benefits for a life enriched with peace of mind and endless possibilities.
1-800-246-3014 (TTY/TDD: 711) seven days a week, 8 a.m. to 8 p.m.
A PERS device is an electronic device that has a help button the member uses to call for assistance. When the button is pressed, a certified emergency response operator is alerted. The monitoring center is open 24 hours a day, 7 days a week. Trained operators can contact family members or emergency services as needed.
Mobile devices can be worn around the neck, clipped to your hip or purse, or on the wrist. Options include a PERS device with a wristband, lanyard, which is worn around the neck or a belt clip. All pendants are water resistant.
PERS mobile devices have GPS technology. This allows members to get help both at home and away from home. Mobile devices use cell towers to connect the PERS device with our call center. No cell phone is needed for the devices to work.
If help is needed, the member presses the help button. This sends an alert to the monitoring center. You and the monitoring center will speak to each through your device.
Home-based PERS units are for members who live in an area with limited or no cell connection or are homebound. Standard units connect through the member’s home phone (or landline). This allows dialogue with the monitoring center.
A wearable device is needed to connect members to the base station. Members can select a lanyard or a wristband, which are water resistant. They provide coverage in and around the home 24 hours a day, 7 days a week.
If the device has fall detection services enabled and a fall is detected, a call is placed within seconds of detecting the fall.* Through the device’s two-way speaker, the monitoring center representative talks to the member and gets them the assistance needed.
Mistakes happen and they are expected. When the button is pushed, an operator will answer. The member can simply tell the operator they do not need help.
Medical Guardian provides PERS services to eligible members. This benefit is free of charge to eligible members.
Eligible members must be a member of one of the following IBX Medicare Advantage plans: Keystone 65 Basic HMO, Keystone 65 Essential HMO-POS, Keystone 65 Focus HMO-POS, Keystone 65 Preferred HMO, and Keystone 65 Select HMO.
Members must also have a diagnosis of one or more of the following Neurologic conditions: Cerebral Palsy, Multiple Sclerosis, Transverse Myelitis, Muscular Dystrophy, Parkinson’s Disease; Stroke, Transient Ischemic Attack; Dementia; Fibromyalgia, Chronic Pain and Fatigue; Mobility Impairments; Osteoporosis With or Without Pathological Fracture.
Members can request their PERS device online at persbenefit.com/ibx or call Medical Guardian at 1-800-246-3014 (TTY/TDD: 711), seven days a week, 8 a.m. to 8 p.m. Member should have their IBX Member ID number ready. This can be found on the front of their member ID card.
The PERS unit is shipped directly to the member. Instructions on how to activate and use the device are included. The Medical Guardian customer support team can help activate the unit and answer any questions.
Members can contact Medical Guardian at 1-800-246-3014 (TTY/TDD: 711), Sunday through Saturday, 8 a.m. to 8 p.m. Member should have their IBX Member ID number ready. This can be found on the front of their member ID card. Or go online to persbenefit.com/ibx.
*No technology, including Fall Detection technology, works 100% of the time. If a fall occurs, the help button should always be pushed when possible.
Independence Blue Cross offers HMO and HMO-POS Medicare Advantage plans with a Medicare contract. Enrollment in Independence Blue Cross HMO and HMO-POS Medicare Advantage plans depends on contract renewal.
Independence Blue Cross offers products through its subsidiaries Independence Assurance Company, Independence Hospital Indemnity Plan, Keystone Health Plan East, and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.
Medical Guardian is an independent company that provides Personal Emergency Response Systems (PERS) services.
Last Updated: 10/08/2025
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